Call Center
A dynamic customer contact team is driven to provide a high level of customer satisfaction, regardless of the goods or services offered. Our team offers solid experience and success in a limitless line of products, services, business to business, retail, online store and third party vendors. The supervisory team is side-by-side to our 'customer first responders,' insuring that your business needs are vitally important to us.
From careful team member selection to quality monitoring and state of the art training; our staff maintains the competitive advantage that guarantees your customer’s a world-class experience.
I.T.
A dynamic I.T. staff with over 70 combined years of experience in the I.T. field, including IBM mainframe, System 36 and AS400, HP3000, Microsoft Windows and Cisco PIX environments.
Over 24 combined years in Direct Marketing and Distribution using ERP systems such as Prophit, Acxess by Axiom, and Ecometry, in both B2B and B2C environments.
Solid experience workign with many programming languages, including COBOL, SQL, RPG, DL/1, Powerhouse, Suprtool, Minisoft, MS Access, MS Office products, website design and HTML, Java, CSS, Dreamweaver and Adobe Photoshop.
MCSE and A-Plus certifications in MS Windows environments from DOS through Vista.
Purchasing
Over 80 years of combined experience in all phases of Purchasing, including: Supplier Relations, Negotiation, Logistics, Inventory Management, Supply Chain Solutions and Transportation.
With extensive experience in the following fields:
• Consumer Goods
• Automotive Aftermarket
• Paint and Chemicals
• Textiles
• Packaging Supplies
• Capital Equipment
• Painting
Fulfillment
Experience, squared!
Easthill Group is headed by an expert management team with decades of experience in customer service, logistics, fulfillment and expediting…all of the components essential to ensuring that your relationship with your customers flourishes. Our broad perspective has been developed through years of practical experience in managing the processes and manpower that make efficient and cost effective manufacturing and fulfillment a reality.
Easthill Group will work with you to understand and develop a strategy that works for your company in these trying times. Our dedicated staff will take the time to understand what makes your product unique, and to ensure that the brand loyalty you have worked years to develop is embraced and reflected in our solution.
From receiving and storing your goods in a clean, secure location, to effective inventory control and reduced shrinkage, Easthill Group works to ensure that your assets are utilized to maximum advantage.
Contract Packaging
Let Easthill Group handle your packaging and shipping needs. As pick, pack and ship specialist, we will expertly and tenderly handle your special projects, premiums, or seasonal requirements. We gladly handle any type of product or mailing , from direct to consumer, to B2B, to bulk packing of those large orders that allow your business to grow and prosper. We will improve order turn time and overall customer satisfaction, while at the same time reducing your inventory and warehouse expenditures.
Assembly
Do you have a special assembly or kitting need? Let Eastwood Fulfillment's experienced, dedicated resources assemble and present your products expertly and professionally. If you can conceptualize and develop a presentation that sets your company and product apart, Easthill Group will ensure that your vision becomes an affordable reality.
Returns
The effective receipt, identification and handling of returns, including customer correspondence whether electronic or via phone, is essential to controlling your bottom line, and to understanding both your customers and their reaction to the new products your company brings to market. Let us handle and evaluate your returns, identifying trends that could diminish or undermine your brand and your company.
Shipping
Let Easthill Group's shipping experts get your orders from warehouse to "their" house quickly, using the shipping method of your choosing. Whether it’s one of the worldwide leaders in express and small package service such as FedEx or UPS or a bulk shipment requiring the assistance of our transportation specialist, Easthill Group has a solution that will work for you and your customers, both direct to consumer and B2B.
why choose easthill group ?